Return Policy

Customer Service

GLOCK seeks perfection in every product it produces, but when issues do arise, we want to provide the best-in-class customer support. Our team of U.S.-based customer service professionals are trained to address your needs. If they don’t have an immediate answer, they will work diligently to resolve your inquiry quickly.

! Coronavirus Situation: In an abundance of caution and in the best interest of our guests and employees, GLOCK, Inc. will be closed for customer walk-ins to the Technical Services Department.  For Technical Services support, please visit https://us.glock.com/en/own/warranty for steps on submitting a request by mail or contact us at (770) 432-1202.

Contact Customer Service

To receive additional product and parts information, delivery schedules, information about your order, or other shipping information please

GLOCK, Inc.
6000 Highlands Parkway SE
Smyrna, GA 30082

If you have questions or to request information, please email us at info@buyglockonline.com
For further information on GLOCK pistols, please contact your local GLOCK STOCKING DEALER

Return PolicyReturn Policy

Items can be returned within 45 days with copy of the receipt.
Items must be purchased through store.teamglock.com to be eligible for return or exchange through GLOCK, Inc.
The item must be in its original packaging and free from wear.
There are no returns or exchanges on final sale items.
The customer has to pay the shipping back to GLOCK. We will send any requested exchange items after we have received the original merchandise at the warehouse.

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